Location close to a big shopping mall as well as the cafe. Staff was polite and pleasant, and facilities were good here. A wide array of outstanding food.

Wi-Fi connection was slow.

The breakfast was good with multi variation, with appetising food. Great service, although a few employees were not so helpful.

Fairly friendly staff and amazing rooms, we had a real good experience. Appreciated our rooms with a double bed. The location was strategic and excellent and the private parking was nearby. There was a nice restaurant, a mall and a large shopping mall next door.

The hotel was clean and the pool was good. The rooms were both bright, incredible, complete with a double bed and a window with a view, as example. We greatly enjoyed satisfactory breakfast.

Facilities were great, but Wi-Fi was weak.

Everything was simply good. I enjoyed hotel's very very good breakfasts with multi variation. Spacious room which had clean towels. The service was great, the staff were very pleasant and pretty friendly. Location: the property was close to the food court and shopping center. Café Little Melaka Alamesra located 2 mi away was a nice surprise.

Great location, friendly staff, clean hotel, shopping center with cinema, easy parking.

Nothings.

convenient; location near the hypermall.

The Superior Room we stayed is much smaller than it shows in the website.

Convenient place to go for shopping, food etc in one building.

The glass wall separating the bathroom and bedroom is inconvenient for parents with kids in one room.

We had a comfortable stay with a spacious room that had a fridge, big bed, clean bathroom with a functional water heater. The staff was helpful and offered us an upgrade to a grand deluxe room at a reasonable price. The hotel's location is only a short walk away from a shopping complex.

Nothing for us.

The covered swimming pool is very good and clean among many 5-star hotels.. and room is quite spacious and in good condition

The price of hotel room is much expensive compared other hotels in 1 Borneo

During our Easter stay, I was impressed by the free breakfast and the friendly staff who welcomed us with warm smiles. The proximity to the shopping center allowed us to conveniently indulge in retail therapy, and the comfortable bed sheets eased our fatigue after a long day of adventures.

I have to mention that the WiFi connection was inconsistent, and there were limited sockets to charge our devices. Although these inconveniences did not significantly affect our stay, it would have been better if they were addressed.

The overall experience of my stay at the Grand Borneo Hotel was a pleasant one with its reasonable rates and the level of service/facilites offered. Housekeeping and hospitality of staffs are excellent and friendly.

The location of the hotel might be out of the way for those who expect to stay close vicinity to places as the hotel is quite in the middle of nowhere except for the 1Borneo Mall attached to it. Buffet breakfast is just average for the price its offering. Swimming pool is nice but the water in the pool is too cold as the pool is covered from the sun.

The location was great, with easy access to nearby shops and restaurants. I appreciated the convenience of having everything within walking distance. The room was clean and comfortable, providing a relaxing stay. Despite some minor issues, the overall experience at Grand Borneo was positive.

The staff are kind and friendly, providing excellent service. The rooms come with basic amenities and are comfortable. I especially loved the rooms with a proper window for outside view, as it added a nice touch to the stay.

Some aspects could be improved, but overall it was a satisfactory experience.

The hotel staff were very accomodating when i wanted to upgrade my room to the Superior Club. The room was cleaned every day to a very good standard.

The hotel was value for money and is recommended the only downside was the internet connection was very slow. I can hardly complain as it was free internet however it would of been nice to have more download speed.